一小段话汉译英 帮帮忙

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一小段话汉译英 帮帮忙
我觉得在顾客满意度和顾客忠诚度方面高素质的员工起到了核心作用.高素质员工会使内部服务质量的提高,从而导致外部服务质量的提高.从我们酒店来看,员工对本身从事的行业知识丰富.有强烈的热情.我到任后的第一个月末召集了酒店集团的所有中高层管理会议.讨论了对本年度淡季提高经营业绩的计划.但是员工的反应十分冷淡.我发现员工对本身从事的行业以外的行业知识方面还是不够.这就导致了顾客满意度和忠诚度的降低.
订约前我们和美国的差距正在随着技术的发展逐渐减小
1个回答 分类:综合 2014-11-14

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I think in terms of high-quality staff surveys and Gukezhongchengduo played a central role.High-quality internal staff would enhance the quality of services,leading to improved quality of external services.From our perspective the hotel staff for their rich knowledge in the industry.Strong enthusiasm.I convened late arrival of the first group all the hotels in senior management meetings.Discussed the current low season to improve operating performance.But staff has responded with great indifference.I found the staff engaged in the industry itself outside the industry knowledge is not enough.This led to frequent and loyalty lower.We and the United States before contracting the gap is gradually reduced as a result of technological development
 
 
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